CASE STUDY
How Serko Increased
Data Visualizations 10X
by Using Kubit
Kubit’s self-service analytics enabled Serko to democratize data across their organization and capture more granular customer retention insights—without their data ever leaving the security of their existing warehouse.
INDUSTRY
Travel & Hospitality
ANNUAL BOOKINGS
4 Million+
CUSTOMERS
500,000+
Expand Data Access
Serko, an online platform for corporate travel management, integrated their booking and behavioral data inside of Snowflake. Access to this data was largely restricted to their Data Science Team. They needed a way to expand access to other team members in order to draw actionable insights and better inform their decision making.
Democratizing Insights
Kubit provided Serko with an Insights Dashboard that tracks retention overtime, collects team reports, and makes data accessible to more users. It also enabled faster, more granular segmentation and new insights, like calculating the average number of rooms per booking, helping teams uncover and act on key insights.
Key Outcomes:
10X
Increase
in data segmentations for more in-depth analyses.
1-2
Minutes
to find an answer to a data inquiry or hypothesis.
Full
Access
to actionable insights for their entire team.
“With Kubit, if I have a question pop into my mind about user behavior, within a minute or two, I can get an answer.”
Randall Britten
Serko, Senior Data Scientist
Targeted Improvements:
Full Customer Retention Insights
By capturing granular data, Serko gained deeper insights into retention patterns, paving the way to explain how promoted companies achieve higher customer retention rates.
Data Democratized Across Teams
Serko unlocked the power of data for all team members, enabling real-time testing and validation of hypotheses to drive smarter, faster decision-making across the organization.
Customized Data Refinement
Engineers can refine data telemetry iteratively to hone in on key findings, transforming customer insights into actionable experimentation ideas that drive growth.
See Kubit in Action
Discover how Kubit enables you to make faster, data-driven decisions, transforming insights into action directly from your central data warehouse.
Book Your Demo:
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Activate complete customer journey insights—straight from your data warehouse.
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