Senior Customer Success Manager

As a Senior CSM, you’ll own a portfolio of enterprise customers across the EMEA region, guiding them from onboarding through renewal and expansion. You’ll act as a trusted advisor who helps teams adopt Kubit successfully, uncover actionable insights, and realize business value through better analytics practices.
You’ll collaborate with Sales, Solutions Architects, and Product to deliver a seamless customer experience — from initial activation to executive business reviews. The ideal candidate blends strong analytical acumen, strategic relationship-building, and project management skills, all grounded in a genuine passion for helping customers succeed with data.

Responsibilities

• Drive Customer Outcomes: Build success plans that define each customer’s goals, success metrics, and adoption milestones, ensuring measurable business results.
• Partner for Growth: Collaborate with Account Executives to build growth strategies for your accounts, identifying expansion opportunities and securing renewals.
• Engage Executives: Develop relationships with senior stakeholders, from data leaders to C-suite executives.  Conduct outcome-focused, data-driven Executive Business Reviews (EBRs).
• Guide Onboarding & Adoption: Lead onboarding in partnership with Solutions Architects and Professional Services to ensure smooth implementation and early value realization.
• Deliver Insight: Leverage your Kubit platform expertise and understanding of customer use cases to derive actionable insights and tell compelling data stories.
• Monitor Account Health: Track adoption, engagement, and satisfaction across your portfolio to proactively identify opportunities and risks.
• Project Manage the Customer Journey: Orchestrate internal and external resources to deliver value throughout the customer lifecycle, aligning stakeholders on priorities and progress.
• Collaborate Cross-Functionally: Work closely with Sales, Product, and Engineering to share customer feedback, influence roadmap priorities, and ensure the best possible experience.
• Contribute to CS Best Practices: Help scale processes, playbooks, and enablement approaches for Kubit’s growing EMEA Customer Success organization.

   

Desired Skills

• Bachelors degree
• 5+ years in Customer Success, Strategic Account Management, or Analytics Consulting in a SaaS environment, with enterprise or global customer ownership.
• Proven ability to strategically manage change and drive software adoption within complex enterprise organizations.
• Deep curiosity and empathy for customers’ businesses — you think in outcomes, not just activities.
• Experience building executive relationships, influencing cross-functional teams, and running impactful QBRs/EBRs.
• Strong analytical background — familiarity with event-based analysis, SQL, or product/customer journey analytics.
• Ability to translate technical insights into business impact, connecting Kubit capabilities to measurable results.
• Experience in a fast-scaling SaaS environment, thriving amid evolving processes and priorities.
• Excellent written and verbal communication skills in English; proficiency in other European languages (German, French, Spanish, etc.) is a plus.
• Comfort working across time zones and cultures in a distributed team.

Benefits

• Be part of a company transforming analytics with AI-native, warehouse-based transparency.
• Partner with innovative, data-driven enterprises to unlock meaningful behavioral insights.
• Work in a culture that values curiosity, transparency, and collaboration.
• Competitive compensation (base + variable + equity).
• Flexible remote-first working model across EMEA.

Interested?

Please email your resume to recruiter@kubit.co.